All opal products purchased from this site are satisfaction guaranteed !

Our returns policy is listed below:

All opal products from this website can be returned for a refund if you do not wish to keep them on receipt of goods. Prior to return let us know by email and we will advise the return shipping details and procedure.

Returns must be shipped promptly (within five days of receipt) and be in original condition when received. Any damage to a stone or jewellery piece caused by misuse, physical stress or poor packaging on return cannot be refunded. Such damage will be determined at our absolute discretion.

Please note that we do not refund shipping charges. Charges paid by credit card, will be refunded by a credit card reversal of the relevant amount. Paypal will be refunded by return email payment.

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